Frequently Asked Questions
Quick answers about orders, payments, delivery and support at World Voucher Shop.
Choose the product, enter your game/user details (UID, Player ID, zone if required), select payment method, and complete the payment. Instant items are delivered immediately; manual-delivery items are delivered during seller hours (max 24 hours).
We accept local and international options: JazzCash, Easypaisa, SadaPay, NayaPay, Bank Transfer, MasterCard, Visa, PayPal, Google Pay, Apple Pay, Cash App and more. (Available methods may vary by region and product.)
No — for most instant top-ups and vouchers you can check out as a guest. Creating an account gives order history, faster checkout, and access to promotions.
Enter the exact UID or Player ID shown in your game profile. Each product page includes instructions about where to find your UID/zone. Double-check before checkout to avoid delivery delays.
Instant items are delivered within seconds. Manual-delivery items are processed during seller working hours and will be delivered within 24 hours at most.
First, check order details and in-game inbox. If missing, open a dispute via the order page or contact our support with the payment screenshot, Username and User ID. We will investigate and resolve promptly.
Refunds depend on product type and publisher rules. Consumable virtual goods are normally non-refundable once delivered. If there’s a proven delivery fault, submit a complaint from the order page within 24 hours.
Yes — we use secure payment gateways and follow privacy best practices. We do not store your full card details and we never sell your personal data.
Yes — where the publisher permits gifting, you can enter the recipient’s User ID or email at checkout. Make sure to follow the product page instructions.
Manual delivery is used for items that need seller verification or additional info. These are processed during working hours and delivered within 24 hours.
Please check your order immediately. You have 24 hours after delivery to open a complaint or dispute through your transaction page.
Instant delivery: codes or top-ups are delivered automatically after payment. Manual delivery: requires seller action (verification, custom fulfillment) and is completed within 24 hours.
Log into your account (or use the order link from your confirmation email) and open the Orders page to view the status and find delivery instructions or dispute links.
Contact support immediately with proof (payment screenshot and correct User ID). If the order hasn’t been delivered, we can often update details. Once delivered, changes are generally not possible.
Yes — we run limited-time offers and first-purchase bonuses on selected titles. Check the product page banners or sign in to view personalized promotions.
Register and complete seller verification. Once approved, you can list products, set prices and delivery type. Seller verification steps and rules are available in the Seller Center.
We display prices in multiple currencies and support global purchases. Available payment options and product availability may depend on your country and the game’s regional rules.
Use the Support/Contact form, open a ticket in the Resolution Center, or message us on WhatsApp with your payment screenshot, Username and User ID for faster processing.
Yes — we partner with authorized publishers and sellers to offer official gift cards, game credits and top-ups where available.
Yes — if there’s an issue, open a dispute from the order page within 24 hours. Our Dispute Center and support team handle investigations and resolutions.
Yes — contact Support with order details and billing requirements. We provide invoices for business purchases where applicable.
Links to our Terms & Conditions, Privacy & Cookies Policy and other legal pages are in the website footer. Please read them before making purchases.
Still need help? Visit our Support page or open a ticket in the Resolution Center.